UPS – What I’ll Never Understand

02/05/2008 5:35 P.M. DELIVERY
02/05/2008 5:06 A.M. OUT FOR DELIVERY
02/05/2008 4:01 A.M. ARRIVAL SCAN

How does it take 12 hours and 29 minutes for a package to be delivered after going out on the truck? I can understand if I was some distance away from their facility – but I live 5 miles west of the Englewood, Colorado UPS facility. Used to drive by the place all the time when I was bored at work.

UPS’s shipments are always like this. I’ll see my shipment listed as out for delivery anytime between 5am and 6am, but I don’t think I’ve ever had a delivery from them before 3pm. This delivery was later than usual, normally they will come between 3 and 4. It’s not like it was a big, heavy package – only 10 pounds (as billed by them). I understand there are places for them to get to before they come deliver residential packages – but they could have easily had this package delivered around 9 or 10 am.

I think next time, I’m going to include additional instructions in my orders to companies I order from online – “UPS/FedEx/DHL is authorized to deliver package during day. Person will be at home”. Maybe I can get them to come a little earlier that way?