http://blog.mattfast1.com These are the thoughts of Matt, unless otherwise indicated. Mon, 21 Jul 2008 18:58:32 +0000 http://backend.userland.com/rss092 en The eBay user known as billsmithautoparts is at it again. Not only did they jerk me around the last time I did business with them (which I throughly documented in that link), but now they're continuing to harass me, as shown in their comment to me. Yes, their original comment was ... http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F06%2F09%2Fupdated-bill-smith-auto-parts%2F&seed_title=Updated%3A+Bill+Smith+Auto+Parts Recently, the T9 dictionary on my phone (which is a LG LX550, also called the LG Fusic) has become flooded with bad entries, coming from turning off the dictionary and forgetting to turn it back on or other PEBCAK errors on my part (entries such as Hmy, Gdt, and other ... http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F05%2F04%2Fquest-to-reset-t9-dictionary-lg-fusic-lx-550%2F&seed_title=Quest+to+reset+T9+Dictionary+%5B+LG+Fusic+%28LX-550%29+%5D I have created more security measures for my domains. Now, any access to mattfast1.com, mattvandusen.com or vandusens.us (and their subdomains) by those in certain troublemaking countries will be denied. While in the interest of security I'm not going to reveal my exact methodology for these filters, let's just say it'll ... http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F04%2F30%2Fnew-security-measures%2F&seed_title=New+Security+Measures Watch this video: Boom De Ah Da! http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F04%2F22%2Fboom-de-ah-da%2F&seed_title=Boom+De+Ah+Da%21 Well, stats have come back from the last month's incentive period. Out of the 20+ teams in our call center (which happens to be the best in the company), my team is #5 overall. Out of the 30+ agents on my team, I was #3 overall, and for two weeks I ... http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F04%2F05%2Fqa-average%2F&seed_title=QA+Average Now that I've got your attention... F* you, HyperQuality. So now I have to explain myself. Well, on Friday I'm sitting there taking calls, and unbeknownst to me, I get QA listening to my call. It's an authorization call, and a repeat call at that. Well, step 2 of troubleshooting is "Send ... http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F04%2F01%2Ffuck-you%2F&seed_title=F%2A+you. Welcome to the new release of Matt, which includes several code enhancements including fewer memory leaks, a cleaner environment, and a less restrictive parent set. Several key components have been rewritten from the ground up, and new features have been added, including the ability to process the A_COHOL environment variable ... http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F03%2F11%2Fmatt-21%2F&seed_title=Matt+2.1 I have finally received the necessary supplies to connect my new weather station to the internet at large. Currently, I have the thing in two different places, each with their own datasets. However, please let me warn you first - some features are not yet set up. For instance, two of ... http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F02%2F07%2Fweather-station-part-duex%2F&seed_title=Weather+Station+-+Part+Duex%21 Bah. They've changed the goals for agents once again. Now, they're adding all sorts of metrics into our stack ranking - AHT, Adherence, NPFs, Quality of Dispatch, QA scores among others. While this is good news for me - I do my job well - it is not good news for ... http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F02%2F06%2Fchanges%2F&seed_title=Changes I just bought myself the Oregon Scientific WMR-968 weather station (and no, I didn't pay the list price of $299.99 - Google it, there are much lower prices out there!), and I have to say, it's a fairly nice piece of equipment. The unit comes with 4 sensors - an ... http://stats.mattfast1.com/feeder/?FeederAction=clicked&feed=Articles+%28rss%29&seed=http%3A%2F%2Fblog.mattfast1.com%2Farchives%2F2008%2F02%2F06%2Fweather-station%2F&seed_title=Weather+Station%21