Well, stats have come back from the last month’s incentive period.
Out of the 20+ teams in our call center (which happens to be the best in the company), my team is #5 overall. Out of the 30+ agents on my team, I was #3 overall, and for two weeks I was #1 for the week.
My bonus for being awesome is 12.6% of my gross on the next two paychecks.
As Quagmire would say, “All right!”
Also, for those wondering, my QA average for the 1st quarter of 2008 is 94.16%. The average handle time of my QA’d calls is 10:16. Compare this to 2007 (I started in October of 2007), when I had an average of 92.73% and an average time (on these calls) of 14:51.
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