These are the thoughts of Matt, unless otherwise indicated.
…and no, I’m not telling.
So after waiting at Barnes & Noble for 4 hours, going home, reading a lot, passing out, waking up an hour later, going dumpster diving for the boxes (apparently Scholastic was adamant about not giving them out), reading, going to work, reading, and reading some more, I have finished Harry Potter and the Deathly Hallows. I know which (important) characters die. I won’t tell you exactly WHO dies, but I’ll give you hints.
This is one of the people they tell you to watch out for on eBay. At first, it looks like a nice operation run by decent people. However, once you have a bad experience with them, they become a nightmare. Sure, they do have a 99.7% positive feedback on over 8000 transactions, but the problems they DO have are significant.
I was one such victim. After purchasing a wheel from them, there was no communication - it was like they simply disappeared off the face of the planet. I even sent a question to them literally 3 minutes after I paid requesting tracking info. Silence. That was Monday. Friday, I finally got fed up with waiting for them to answer and bought another one from a local retailer. 10 minutes after I walked out the door, the wheel shows up - and 2 and a quarter hours after that, the email comes from PayPal with my tracking information. Naturally, I left negative feedback - communication is key - and not only do they leave negative feedback in return, but they file an Unpaid Item dispute with eBay! Of course, it was completely groundless, as I had used eBay’s own service to pay, and I prevailed.
Their prices may look appealing, but don’t be fooled - billsmithautoparts needs attitude readjustment to conduct business in today’s marketplace effectively.
[update 06.09.08] Bill Smith Auto Parts has left a comment on this post. Look below for their enlightening words. Now I ask you, when a company feels the need to leave a comment such as the one they’ve left here, and won’t even sign it with their own name but instead resort to “Eat Me”, is that really a company you want to be doing business with?